Refunds/Digital Downloads: 

All sales are FINAL and all charges from those sales are non-refundable. We have a NO REFUND POLICY with digital downloads.  Before you click purchase on the final confirmation page, make sure that what you're about to order is correct.  If you experience any problem with your download, please contact us immediately at info@counterfit.com, or try to re-download the file (you will have 24 hours from the time of purchase to successfully download the digital file).

 

Note:  A "Download" is a Purchased Track or other Purchased Digital Material  You shall be authorized to use the Downloads only for non commercial, personal use, unless otherwise approved by the owner/management of the material.  You may not reverse engineer, de-compile, disassemble, modify or disable any copy protection or use limitation systems associated with the Downloads. You may not play and then re-digitize any Downloads. You may not create any "derivative works" by altering any of the Content. You may not use the Downloads in conjunction with any other third-party content (e.g., to provide sound for a film). YOU MAY NOT UPLOAD DOWNLOADS TO THE INTERNET. PEER-2-PEER FILE SHARING IS STRICTLY PROHIBITED. Any other manner of network file sharing and transfer of Downloads to devices for such purpose is prohibited.  Please contact us for any information/agreement/approval for any intended commercial use.

 

 

Refund/Exchange Policy for Snail-Mail Products:

We have a NO REFUND POLICY with any DVD/VHS/CD purchased and snail-mailed.  However, if there is a technical problem/malfunction with the product, we will exchange said product within 30 Days of purchase date; please call our office at 615-444-5711 or email product@counterfit.com in advance to obtain an RMA number (Return Merchandise Authorization).  Products sent back to us without the RMA number will be returned to sender.  Return shipping costs will be the responsibility of the customer.

Order Cancellation Policy:

Orders for Digital Downloads may not be canceled since they are processed immediately upon purchase. 

Canceling orders for any DVD/VHS/CD order should be addressed via email at cancelorder@counterfit.com.  Email cancellations must contain the following: First name, last name, order number, and email address, and, optionally, day/evening telephone number.  This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out.  However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total, less shipping cost, once we receive the returned product in the same condition as it was shipped out (i.e., in it's original packaging, wrapped and unopened); to receive the product otherwise will null and void the cancellation order.

Refused orders will be treated as a return, with the same policy that applies to returned items.